Privacy Policy

Who we are

This website is operated by GWIN9 Ltd ("GWIN9", "we", "us"). We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply to us.

Information we collect

• Account details: your name, date of birth, email address, phone number and address.
• Verification documents: such as ID, proof of address and payment method details, to confirm your age and identity.
• Payment and transaction records: deposits, withdrawals, bonuses and referral rewards.
• Gameplay records: games played, bets and results.
• Device and usage data: IP address, browser, device type and pages visited.
• Messages you send us: such as live chat conversations and emails.

How we use it

We use your personal information to:

• create and manage your account
• verify your age and identity
• process deposits, withdrawals and rewards
• run promotions and the referral program
• prevent fraud, money laundering and bonus abuse
• support responsible gambling, such as breaks and account closure
• answer your questions
• send you marketing, if you have agreed to receive it
• meet our legal obligations

Cookies

We use cookies and similar technology to keep you logged in, remember your settings and keep the site secure.

If we use analytics cookies to understand how the site is used, you can block them in your browser settings. Blocking essential cookies may stop parts of the site from working.

Who we share it with

We share personal information only when needed, with:

• payment providers that process your transactions
• identity verification services
• game providers that run the games you play
• IT, hosting and customer support service providers
• regulators, courts or police, when the law requires it

We do not sell your personal information.

Storage outside Australia

Some of our service providers may store or process information outside Australia, including in other countries where our third-party service providers operate. Where this happens, we take reasonable steps to make sure your information stays protected.

How we protect it

We use reasonable technical and organisational measures, such as encrypted connections and restricted access, to protect your information. No system is completely secure, so please keep your login details private.

How long we keep it

We keep personal information while your account is open, and afterwards for as long as needed to meet legal, tax and anti-money laundering requirements. When it's no longer needed, we delete it or make it anonymous.

Your choices and rights

You can:

• ask for a copy of the personal information we hold about you
• ask us to correct information that is wrong or out of date
• unsubscribe from marketing at any time, using the link in our messages or by contacting us
• make a complaint about how we have handled your information. We aim to respond within 30 days.

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Under-18s

Our services are only for people aged 18 and over. We do not knowingly collect information from anyone under 18. If we find that we have, we will close the account and delete the information.

Changes to this policy

We may update this policy. The date at the top of this page shows when it last changed.

Contact us

Questions or requests about your privacy? Contact GWIN9 Ltd at [email protected], or write to Unit 5, 42 Pitt Street, Sydney NSW 2000, Australia.